FirstHand Mobile Console: Standalone Edition

The FirstHand Mobile Console Standalone Edition is SIP-based VoIP softphone client software that installs on dual-mode (WiFi/cellular) and WiFi-only mobile devices that run Windows Mobile® 5 or 6 as an operating system.

The FirstHand Mobile Console Standalone Edition delivers personal command and control of communications services by extending your desktop telephony features to your road warriors and corridor warriors over WiFi interfaces.

Note that the Mobile Console Standalone Edition does not require the FirstHand Enterprise Mobility Gateway UC, and offers a subset of Mobile Console UC Dual Mode functionality.

Key Features*

• Simultaneous Ring
  When someone calls your office extension, your mobile device will ring.
• Single Number Reach
  Customers, colleagues can reach you anytime, anywhere at one phone number, your office extension or DID number.
• One Voice Mailbox
  All voicemails are now stored in one location, meaning you only have to check one voice mailbox to listen to all messages.
• Voice-over-WiFi (VoWiFi)
  Answer, make calls over your WiFi infrastructure allowing you to take/make calls where your cellular network doesn't reach.
• Rich, Full-featured Mobile Extension
  The telephony features you use on your desktop, you can now use on your mobile device, such as
  • Short digit dialing (e.g., 4 digit dialing).
  • Forward incoming cellular & WiFi calls to your voice mail using the Do Not Disturb (DND) function.
  • Use call features such as call waiting, call hold, redial last number called, caller ID, and more.
  • Forward incoming WiFi calls to a pre-specified number.
  • Transfer calls either supervised or unsupervised.
  • View your desktop call logs and see who has called you and who has left a message.
  • View the voice mail indicator to know if your have a voice mail message waiting.
  • And more...
• Instant Group Call
  Invite several people into a group call at anytime from your mobile device.
• Messaging
  Read, edit, store, delete, send, reply to short text messages that are seamlessly delivered over your cellular network.
• Fixed-Mobile Convergence
  Continue an in-progress conversation on your mobile device as you move from your cellular network to your WiFi network, and vice versa, with no drop in the conversation.
• Session Mobility
  Easily move an in-progress call from your mobile device to your desktop phone, and vice versa.
• Click-to-Call
  Call someone from your Microsoft Outlook contact list simply by clicking their name.
• Shared Line
  Access, place and receive calls, and obtain status notifications of call lines shared by several enterprise employees.
• Bluetooth Support
  Use basic Bluetooth WiFi & cellular features.
• Unique Power-Saving Mode
  Take advantage of a unique power saving mode that increases talk and standby time.
• Secure WiFi Communications
  Uses VPN connection to ensure secure communications over WiFi.

Benefits to the End User

• More time and opportunities to be productive
  As the FirstHand Mobile Console is integrated with your communications infrastructure, you'll be more responsive to voice mails as you can see at a glance whether you have a message waiting. Use the voice over WiFi feature to take/make calls away from your desk. Only one voice mailbox means you don't waste time checking several mailboxes for customer voicemails. Click-to-call someone from Outlook and use all your enterprise IP-PBX telephony features to keep your productivity levels high from any where at any time.
  
• Faster customer responsiveness
  With simultaneous ring and single-number reach, customers will quickly learn that they can talk with you when they need to and will not be stuck as often in voice mail limbo. And when they do leave a message, you'll be notified immediately on your mobile device that is always with you.
• Unified user experience
  Reduce the number of mobile devices your road/corridor warriors carry to just one where making/taking calls over cellular/WiFi uses the same user interface.

Benefits to the Enterprise

• Publish one phone number on business cards
  As customers only need one phone number to reach your employees, mobile or not, you only need to publish one phone number on business cards. Now customers won't be confused which phone number to call.
• Greater mobile expense control
  Place and receive a call over the best available network – WiFi or cellular – optimizing for lowest cost, highest call quality or user preference.
• Supported on a wide variety of
  dual-mode devices
  As new devices are made publicly available, FirstHand Technologies ensures that they are supported.
• Enables stronger regulatory compliance
  Because all calls originate at your IP PBX /IP Centrex, you retain internally all call logs, voice mails, and call activity records.
• Phone number stays with the Enterprise
  When you experience turnover in your sales team, your customers will continue to call your organization's sales line, not someone's cell phone who's moved on.

Supported Operating Systems

• Windows Mobile® 5.0
• Windows Mobile® 6.0

View the full list of supported devices.

*Note that features and functionality will depend on the functionality available on your IP-PBX communication infrastructure that is being extended out to a mobile device.

DEVICE SUPPORT
View up-to-date supported mobile device list

PRODUCT BRIEF

Mobile Console Standalone Edition (PDF)

CONTACT US
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