FirstHand Mobile Console UC: Dual Mode Edition
The FirstHand Mobile Console UC is a Mobile Unified Communications, client software application that installs on dual-mode (WiFi/cellular) mobile devices that run Windows Mobile® 5 and 6 as an operating system.
Ideal for executives, road warriors and corridor cruisers, the FirstHand Mobile Console UC delivers unified mobility and unified communications features by extending your desktop telephony features over cellular, WiFi, WiFi and GSM, or WiFi and CDMA network interfaces.
The Mobile Console UC requires the Enterprise Mobility Gateway to unify your communication infrastructure and is part of the FirstHand Enterprise Mobility Solution (PDF).
Key Unified Mobility Features*
- Single Number Reach
Customers, colleagues can reach you anytime, anywhere at one phone number, your office extension or DID number. Now when someone calls your office extension, your mobile device will ring. Other numbers may ring as well, depending on how you configured your contact locations.
- One Voice Mailbox
All voicemails are now stored in one location, meaning you only have to check one voice mailbox to listen to all messages.
- Inbound Call Screening
Screen calls giving you the option to accept the call,
accept the call on a another phone number (e.g., your home office phone), forward to a colleague or send to voicemail on a
call-by-call basis.
- Fixed-Mobile Convergence
Continue an in-progress conversation on your mobile device as you move from your cellular network to your WiFi network, and vice versa, with no drop in the conversation. Also known as voice call continuity (VCC).
- Session Mobility
Easily move an in-progress call from your mobile device to your desktop phone, and vice versa.
- Advanced Call
Inbound/outbound device selection
Key Unified Communication Features
- Presence Status
Check the presence and availability of co-workers from your mobile device. Change your own status to Connected, Away, Out to Lunch, Be Right Back, Unavailable.
- Messaging
- Instand Messaging
IM with colleagues one-to-one or one-to-many with a Group IM to collaborate on an issue, find out if they are available for a phone call, etc. on the enterprise WiFi network
- SMS
Read, edit, store, delete, send, reply to short text messages that are seamlessly delivered over your cellular network.
- Instant Group Call
Invite several people into a group call at anytime from your mobile device.
- Short Digit Dialing
Use short digit dialing (e.g., 3-,4-,5- digit dialing) to reach colleagues.
- Detailed Call Logs
View your desktop call logs and see who has called you and who has left a message.
- Buddy List
Provides a complete list of the buddies you have downloaded to the Mobile Console UC. You can call and track the presence status of your buddies.
- Click-to-Call
Click an entry to call someone from your corporate directory, buddy list, recent calls, or group calls list.
- Corporate Directory Access
Easily sort through your corporate directory to find someone's extension to call them
- Rich, Full-featured Mobile Extension
The telephony features you use on your desktop, you can now use on your mobile device, such as
- Forward incoming cellular & WiFi calls to your voice mail using the Do Not Disturb (DND) function.
- Use call features such as call waiting, call hold, redial last number called, caller ID, and more.
- Forward incoming WiFi calls to a pre-specified number.
- Transfer calls either supervised or unsupervised.
- Voice Mail Indicator
See how many voice mails on your office desk phone are waiting for them. With one click, you can retrieve your messages.
- Unique Power-Saving Mode
Take advantage of a unique power saving mode that increases talk and standby time.
Benefits to the End User
- More time and opportunities to be productive
As the FirstHand Mobile Console: Dual Mode Edition is integrated with your communications infrastructure, you'll be more responsive to voice mails as you can see at a glance whether you have a message waiting. Use the voice over WiFi feature to take/make calls away from your desk. Only one voice mailbox means you don't waste time checking several mailboxes for customer voicemails. Click-to-call someone from Outlook or your buddy list and use all your enterprise IP-PBX telephony features to keep your productivity levels high from any where at any time.
- Faster customer responsiveness
With simultaneous ring and single-number reach, customers will quickly learn that they can talk with you when they need to and will not be stuck as often in voice mail limbo. And when they do leave a message, you'll be notified immediately on your mobile device that is always with you.
- Unified user experience
Reduce the number of mobile devices your road/corridor warriors carry to just one where making/taking calls over cellular/WiFi uses the same user interface.
Benefits to the Enterprise
- Publish one phone number on business cards
As customers only need one phone number to reach your employees, mobile or not, you only need to publish one phone number on business cards. Now customers won't be confused which phone number to call.
- Greater mobile expense control
Place and receive a call over the best available network – WiFi or cellular – optimizing for lowest cost, highest call quality or user preference.
- Supported on a wide variety of
dual-mode devices
As new devices are made publicly available, FirstHand Technologies ensures that they are supported.
- Enables stronger regulatory compliance
Because all calls originate at your IP PBX/IP Centrex, you retain internally all call logs, voice mails, and call activity records.
- Phone number stays with the Enterprise
When you experience turnover in your sales team, your customers will continue to call your organization's sales line, not someone's cell phone who's moved on.
Supported Operating Systems
- Windows Mobile® 5.0
- Windows Mobile® 6.0
- RIM Blackberry® OS - V4 or higher
- Symbian (Nokia, Ericsson devices)
View the full list of supported devices.
Requirements
*Note that features and functionality will depend on the functionality available on your IP-PBX communication infrastructure that is being extended out to a mobile device. |
DEVICE SUPPORT
View supported device list
CONTACT US
Learn More...
SCREENSHOTS
 Click to enlarge
 Click to enlarge
|
