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Enterprise Mobility Solution

One Phone Number, One Voice Mailbox, Numerous Advantages

FirstHand Technologies mobilizes enterprise unified communications by extending the functionality of your SIP-based IP-PBX(s) and related servers to cell phones, smart phones and dual-mode devices over WiFi and/or Cellular networks.

From their mobile devices, your workforce can access the same features they use at their desktop, including:

• Enterprise Telephony (transfer, redial, hold, etc.)
• Corporate Directory
• Enterprise Dialing
• IM & Presence Collaboration
• Group Call

And as your mobile device is unified with your SIP-based IP-PBX, you also receive:

• Single Number Reachability
• One Voice Mailbox
• Seamless Roaming

The FirstHand Mobile Unified Communication Solution is enterprise-centric, mobile-operator agnostic and independent of cellular networks (GSM/CDMA).

Leverage Your IP-PBX Investment Securely

The FirstHand Mobile Unified Communication Solution does not add an additional IP-PBX for mobility but instead leverages your existing investment in your SIP-based IP-PBX and extends its functionality out to your mobile workforce through a gateway. This ensures that the functionality on your mobile device mirrors that on your desktop, keeping productivity levels high.

Your enterprise mobile workforce is also given assured communications security when in the office, working from home or traveling. Not only do you empower your road warriors with the ability to work away from their desks, you do it securely.

Increase Productivity Levels, Respond to Customers Faster

Significantly reduce the number of missed phone calls and eliminate phone tag. Customers will now be able to reach you anytime, anywhere because your office phone number is also your mobile device, both ring simultaneously. Customers will soon learn that all calls are answered swiftly and issues are resolved promptly. And when they do leave a message, you’ll be notified immediately on your mobile device ensuring you are responsive to voice mails.

Screen incoming calls and decide what device to answer it on. This means people are calling you, not the device.

To help bring your customer’s issue to a faster resolution, Instant Message a colleague or send a group IM to check their availability to take a group call or simply look at their Presence status. Look up their corporate extensions and then call them using their 4-digit extension to include them in a group call, all from your mobile device.

Provide Seamless Mobility

Your mobile workforce will now be able to enjoy Voice Call Continuity (VCC), meaning they’ll be able to seamlessly roam between cellular and WiFi networks without a drop in the conversation.

And, users will also be able to experience call mobility by easily performing a call handoff from the mobile to the desktop and vice versa. Both VCC and session mobility will boost your mobile workforce’s productivity levels.

Support Numerous Mobile Devices

Roll out the Enterprise Mobility Solution UC to a wide variety of devices, most of which you may already be using. This helps keep initial rollout costs to a minimum and also means happier road warriors and executives as they are not forced to change mobile devices.

Enforce Your Enterprise Mobility Policy

The FirstHand Mobile Unified Communication Solution dismantles the management barriers and costs between deploying separate fixed and mobile telephony through a consolidated and centralized service. Using the FirstHand Mobile Unified Communication Solution, your IT department is better able to enforce your enterprise mobility policy as they’re able to gain visibility into which devices are running on your network, and exert greater control over your enterprise’s mobile costs through PBX-routing capability.

In addition, all call activity, call records, and voicemails are now kept on your internal IP-PBX, ideal for audit purposes.

And, with this solution, customers will only contact your sales team using their office phone number (DID or extension), not their personal cell phone number. When a sales person leaves, customers will continue to call your sales phone number.

Benefits for Your Enterprise

• Faster customer response times
• Leverage your IP-PBX investment
• Enforce your mobility policy
• Keep records of all mobile call activity and voice mails internally
• Gain visibility into the mobile devices your enterprise is using
• Supported on cell phones, smart phones, and dual-mode devices
• Scalable, extensible, and sustainable

Benefits for Your Mobile Team

• Use only one phone number for all business communications anytime, anywhere
• Retrieve phone messages from one voice mailbox
• Increase productivity and collaboration levels