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Unified Mobility for Service Providers

Attract and Retain Customers with Business Mobility

The FirstHand Mobile Unified Communications solution provides your customers using cellular smart phones or dual-mode (cellular/WiFi) devices with:

• Simultaneous ring
• Single number reach
• Common voice mailbox

Customers are reachable with a single business number as both their desktop and mobile device will ring. And, as all voicemail and call logs are captured on one number, it’s easy to check for messages and missed calls.

In addition, the true productivity boosters and collaboration enhancers can now be offered to your customers on their mobile devices, including:

• Instant Messaging
• Presence Status Updates
• Corporate Directory Access
• Short code (4-digit) extension dialing
• Instant conferencing

End users can now look at the status of their buddy list on their mobile device to know availability. Send an IM to a list, add them to an ad-hoc conference call, lookup someone on the corporate directory, or add them to the conference call. All of this is now available with the FirstHand mobility solution.

Differentiate Your Services from the Competition

Using the FirstHand mobility solution, you differentiate your services from your competitors by extending your IP-PBX functionality out into the mobile domain.

Your customers will enjoy the business-empowering features that reduce costs, improve productivity and generate greater business-process efficiencies.

Attract and Retain Customers

Your business depends on retaining customers and attracting new ones. By adding mobility to your portfolio, you give your existing customers an excellent reason to stay. And, for new customers, you provide them with the strong value proposition of business mobility, an attractive reason to sign with you.

Offer Customers the Ability to Work When and Where
They Want

From their mobile devices, your customers will now be able to run their businesses. And when people call them at their business extension, their mobile device will ring, making their mobile device their primary business communication and collaboration tool.

Your customers are now free to roam and easy to find and work with.

Provide Seamless Mobility

Customers will also be able to use the call mobility feature meaning they can easily move calls between their mobile device and their desktop phone.

And, your customers will now be able to enjoy Voice Call Continuity (VCC) using dual-mode devices, meaning they’ll be able to seamlessly roam between cellular
and WiFi networks (and back) without a drop in the conversation.

Provide Full-Featured Mobile Business Extension

Using the FirstHand mobility solution, your customers can access IP-PBX features from their mobile devices, including:

• Click-to-Call Outlook integration
• Conferencing
• Call Hold
• Call Redial
• Call Waiting
• Call Transfer
• Caller ID/Caller Type Display
• Call Timer
• Do Not Disturb (DND)
• and more
  

Help Enforce Your Customers’ Mobility Policies

If your customers allow their workforce to select their own mobile phones, they open their companies up to unnecessary risk. Using the FirstHand mobility solution helps their IT departments enforce their mobility policy as they’re able to streamline and manage mobile device purchases, functionality, and costs.

Secure Voice-over-WiFi

Your customers’ mobile workforce is given assured VoIP security when in the office, working from home or traveling. The managed VPN functionality offers best-in-breed VPN security and telephony user experience.

Benefits

• Differentiate your services from the competition
• Attract and retain customers
• Offer what business customers need to be successful on their mobile devices
• Reliable, dependable and secure
• Supported on numerous mobile devices and operating systems
• Call mobility